Customer Service Assistant

Role Overview & Responsibilities

Customer Service Assistant Required – Immediate Starts Available!

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role: Train Dispatcher

Location: Haywards Heath Station (RH16 1DJ)

Pay rate: £10.42 - £16.47 per hour

Hours and Days: Vary between Monday – Sunday.

What makes working for Ontrak so good?

We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a train dispatcher do?

• Work alongside the dispatch team in making sure that trains depart from the station safely and on time.
• Always provide an impeccable customer service experience to customers and passengers.
• Be the face of the company by wearing the correct uniform and ID always.
• Carry out Bus Liaison duties during engineering works.
• Ensure that the safety of others and the area around them is clear from obstruction.
• Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws.

Essential Requirements

• You must hold valid ID and have a full national insurance number.
• You Will be required to pass a drug and alcohol screening

Job Types: Full-time, Temporary contract

Salary: £10.35-£16.47 per hour

Benefits:

• Free or subsidised travel

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Application question(s):

• Are you able to reliably commute to and from Haywards Heath Station?

Work Location: In person