it support analyst

We are looking for an adaptable, self-motivated, and passionate IT Support Analyst to join our expanding IT team. Continued sustained growth opens up this full-time position. Our benefits package includes a subsidized health plan, pension plan, and a number of other benefits. Please apply only if you like continued skill improvement in an awesome dynamic environment surrounded by a supportive team of professional peers. This role is very client-focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our high-profile clients.

Qualifications and Skills

The ideal candidate will possess the following:

• Degree or diploma in a computer-related program at an accredited technical college or equivalent certification
• Any up-to-date IT qualifications (Microsoft, Cisco, CompTIA etc.) are considered an asset
• Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11
• Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
• Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration
• Good understanding of WAN and LAN communications (switches, modems, firewalls, and routers)
• Working knowledge of Android and iPhone iOS
• Experience troubleshooting both hardware and software issues
• VMware, Proxmox and Microsoft virtualization is considered an asset
• Understanding telephony systems is considered an asset
• MacOS is considered an asset
• Excellent verbal and written communications skills in English
• Excellent customer service skills
• Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
• Candidates must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Available to work Monday through Friday, as well as occasional evenings and weekends and for occasional travel to other cities as required

Experience:

• 1+ years of experience in a technology environment or similar role

Responsibilities:

• Reproduce, diagnose, and resolve technical problems encountered by clients, where required providing advice and training to clients
• Communicate using phone, email, chat, and in-person with clients, providing technical support for our clients either remotely or in person
• Consult user guides, technical manuals and other documents to research and implement solutions
• Accurately log the support provided and time taken in the helpdesk software
• Pick up tickets from the appropriate ticket queue
• Document solutions to the technical problems experienced in our internal knowledge base
• Work with the team to maintain our client’s documentation

Clear Concepts is committed to creating a diverse environment and is proud to be an equal-opportunity employer.