Help Desk Officer, West Yorkshire Police

Role Overview & Responsibilities

To be considered for this position, please complete afull applicationthrough the following link, applications made only through Indeed will NOT be considered:

https://westyorkshirepolice.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1581

West Yorkshire Police are looking to recruit several posts for our Help Desk. We are looking for someone with good communication skills and commitment to deliver excellent customer service to join our team working at our Force Help Desks.

We have the following positions available:

• One full time and one job share at Stainbeck posts with a shift pattern of Monday - Friday 10:00 x 18:00 hours.
• One full time at Dewsbury with a shift pattern of Monday-Friday 10:00x18:00
• One job share vacancy at Keighley with a shift pattern of Monday – Friday 10:00x18:00
• One Job share vacancy based at Huddersfield working a shift pattern between the hours of 08:00 x 20:00, 7 days a week.
• We are also looking to recruit to a succession list for future vacancies working full time and job share both shifts and Monday-Friday 1000x1800.

Why work for west Yorkshire Police?

• Starting salary £23,100 and £25,353 plus 12.5% shift and 13.06% weekend enhancements for shift working roles. This equates to £5,903 based on £23,100.

• Generous annual leave allowance of 25 days per year, rising to 30 days after 5 years, plus statutory bank holidays.
• Generous pension scheme
• Employee assistance service – accessible 24/7 and providing counselling and financial advice for you and your immediate relatives
• Talent management Scheme
• Cycle to Work Scheme (enables you to lease a brand-new cycle and pay for it via salary sacrifice deductions)
• Lease Car Scheme (enables you to lease a brand-new car and pay for it via salary sacrifice deductions)
• Corporate Metro Cards (enables you to purchase a West Yorkshire Metro Card for bus and rail travel with a discount of 28% on monthly card prices through salary deductions)
• Blue Light Discount Card (Discounts include Asda and Costco)
• Option to become a member of Company Shop https://www.companyshopgroup.co.uk/

About the role
You will be the customer interface between West Yorkshire Police and the public ensuing that enquiries are dealt with efficiently and effectively.

This role will involve you working in the Front Counter areas of police stations and leasing with members of the public. You will receive, evaluate and record enquiries in person, via telephone, e-mail or electronic systems, providing guidance and support to customers ensuring that all matters are dealt with or directed to the appropriate recourse.

These reports may include criminal offences, road traffic collisions, and victims of crime.

What we need from you?

• Ability to use computer systems (training will be provided on all required computer systems)
• Experience if working in a customer focused role and a drive to provide excellent customer service.
• Ability to communicate clearly and deal with challenging customers with empathy.
• Due to the nature of some of the work resilience to deal with distressed victims and extremely sensitive issues.
• Ability to work a shift pattern (if applying for shift role

The application process will close at 23:55hrs on the 26th March 2023.

The post is suitable for job share.

To be considered for this position, please complete afull applicationthrough the following link, applications made only through Indeed will NOT be considered:

https://westyorkshirepolice.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1581

Job Types: Full-time, Part-time, Permanent
Part-time hours: 18.5 per week

Salary: £23,100.00-£25,353.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Night shift

Work Location: In person

Application deadline: 26/03/2023
Reference ID: XA770