Ticket Office Assistant

Role Overview & Responsibilities

Role: Ticket Office Assistant

Reporting to: Ticket Office Manager

Hours required: Saturday Matchday: 10.30am – 5.30pm

Weekday Matchday: 5.30pm – 8.00pm

Additional hours may be available.

Job Role: To provide and effective/high quality face to face and telephone customer service experience to supporters and related administration as applicable.

Specific Responsibilities:

· Provide an excellent and effective customer service to supporters at all times

· Answer all incoming calls and establish the customer’s requirements

· Accurately process ticket sales as required

· Ensure all data is collected and updated accurately in accordance with GDPR

· Processing debit and credit card sales

· Advise supporters of matches on sale and other products as required

· Help resolve any ticketing queries

· Related administration as required

Skills and experience required:

· Customer service experience

· Must be confident with the use of computers, training will be given for in-house system

· Excellent communication skills, both customer facing and via the telephone

· Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail

· A confident telephone manner

· The ability to work under pressure

· The capability to work as part of a team and as an individual

Job Type: Zero hours contract

Salary: £6.00-£11.00 per hour

Schedule:

• Day shift

Work Location: In person

Reference ID: Ticket Office Assistant