Customer Assistant

Role Overview & Responsibilities

Reporting to: Multi Site / Dual Site / Store Manager

Responsible for:

N/A

Purpose:

To create exceptional drinks, delivering high levels of customer service, whilst maintaining excellent cleaning and hygiene standards

• To effectively maintain best practice within the stockroom, to ensure that all stock is in line with company guidelines.

• To protect stock through an awareness of loss prevention and store compliance with security policies and procedures. Ensure all customers are aware of where and how to pay for their purchases.

• To maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.

• To adhere to, complete and submit opening and closing checklists as per company policies and

procedures.

• To ensure deliveries are processed and put away in a timely manner.

• To ensure accidents and incidents are reported and brought to the management teams attention.

Business Behaviours Communication

• To communicate clearly and effectively, both verbally and non-verbally.

• To maintain effective working relationships with colleagues and customers, through timely, effective

communication.

• To remain open minded and responsive to the views of others, demonstrating active listening skills as

appropriate.

• To convey information effectively to all parties, using appropriate language.

• To tackle any disagreement constructively and professionally, working to resolve any conflict in a timely

manner.

• To maintain a professional manner at all times, remaining calm and staying focused on the job at hand.

Flexibility and Adaptability

• To respond positively to change (Within the role, department, store, business, etc).

• To demonstrate an ability to reprioritise tasks, with a focus on achieving the best results.

• To remain open to new ideas, methods and approaches, applying these to the benefit of the business in

all cases.

• To take on new tasks and responsibilities as required (Covering colleagues’ workloads, etc).

• To remain open to new procedures, organisational structures and technology, working to realise the

business benefit at all times.

• To demonstrate an ability to see potential obstacles as opportunities for personal and/or professional

development.

• To effectively handle multiple demands and shifting priorities, always working to ensure deadlines are

met and standards maintained.

Personal Effectiveness

• To maintain personal motivation and focus when under pressure.

• To effectively manage own time and priorities.

• To remain calm, professional and focused, acting as a role model in difficult situations.

• To demonstrate initiative, decisiveness and effective problem solving skills.

• To proactively identify and address skill shortages and personal development areas.

• To act with integrity at all times, communicating honestly, directly and constructively with all internal and

external partners.

Business Understanding

• To demonstrate a genuine enthusiasm for and commitment to the business at all times.

• To demonstrate an interest in the company’s objectives and performance at all times.

• To support the business strategy through effective team working, both with immediate colleagues and

other areas of the business.

• To make suggestions to improve business processes, using best practice and ideas from competitor

activity and industry norms.

• To be loyal to the company and its principals, acting with the best interest of the business in mind at all

times.

Red: 11/11/2021

• To proactively acquire a good understanding of how the different parts of the organisation work together, and where appropriate, to use this knowledge to constructively challenge and improve own and departmental performance.

Job Types: Full-time, Part-time, Permanent

Salary: £7.49-£10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Tips

Application question(s):

• Are you able to work until 2am?

Experience:

• Hospitality: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person