Visitor Services Assistant

We are recruiting two part-time Visitor Services Assistant to join our busy team during the summer 2023.

Working under the supervision of the Visitor Services Manager, Visitor Services Assistants provide a friendly welcome to visitors to the Museum of Natural History (c. 800,000 visitors per year), and assist with enquiries. They will also encourage donations to the Museum and conversions to Gift Aid. The Visitor Services Assistants play an important role in ensuring visitor safety and in the security of the building and the Museum collection, and give introductions to visiting groups.

This role requires excellent interpersonal skills, a professional attitude and a flexible approach to work. Ideally the post holder will have experience of working in a museum or heritage visitor attraction, and experience working in a similar customer-focussed environment.

The successful candidate will have a confident and proactive approach to dealing with problems and issues as well as a positive attitude and a desire to gain knowledge of the Museum and to share this with our visitors.

Applicants are required to complete the online application form on Oxford University’s website and include a shortCV and supporting statement addressing the selection criteria. The supporting statement should explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants).

For further details on the Museum please see our website www.oumnh.ox.ac.uk. Please contact Visitor Services Manager, Ellie Talbot using the contact details below.

Ellie Talbot (Visitor Services Manager)

ellie.talbot@oum.ox.ac.uk

01865 272965