Summer Accommodation Assistant

We are excited to offer a number of opportunities to work for the Accommodation Service and enhance our students' experience this summer. Based in the Manor House on the Moulsecoomb campus, you will assist the Accommodation team by providing administrative support and excellent customer service, reporting to the Accommodation Manager.

Key responsibilities will vary and may include:

• Provide a customer-facing service to students and the general public
• To answer enquiries relating to accommodation using email, telephone and in-person meetings
• Progressing applications for accommodation using information databases and maintaining accurate records
• Attending summer housing events and move-in events
• Administration of social media platforms
• Giving advice on accommodation to a range of audiences
• General office duties such as filing and processing landlord reference request

Your recent experience of working within a customer-focussed environment will be key to success in the role, as will your flexible, proactive approach to work and caring, friendly and welcoming attitude.

Previous experience in administration and using administrative systems is vital, as is providing excellent customer service. Other skills required include effective written, verbal and interpersonal skills, and the ability to explain complex procedures in a straightforward manner. The ability to work systematically and effectively is also essential, as is a working knowledge of Word processing, spreadsheet and database packages.

The role is offered on a fixed-term basis for 16 weeks, we would like someone to start as soon as possible. Please note that very limited time off for holidays will be granted during August and September. Some weekend work is required.

Interviews will take place on the week commencing 5th of June.