Volunteer Services and PALS Administration Support

Role Overview & Responsibilities

Patient Experience TeamVolunteer Services and PALS Admin Support35 hours per week
Band 2

An exciting opportunity has arisen to work as a member of the Patient Experience Team creating an enhanced customer service culture to assist University Hospitals of North Midlands (UHNM) to become the “hospitals of choice”.

We are looking for an enthusiastic, flexible person who is be able to demonstrate that they are passionate about patient care and safety; and enjoys a busy working environment. The successful candidate will be able to demonstrate excellent speaking and listening skills and a friendly disposition. Experience of dealing with patients and the general public; and knowledge of medical terminology preferably within a healthcare environment, is desirable but not essential.

For an informal chat and further information please contact Becci Thompson on extension 76454 or 76450

This is an important and challenging role in providing an effective administrative support to the Volunteer Coordinator and PALS Officers. . The successful applicant will be responsible for providing information, working in an area which is the central contact point for enquiries, complaints and concerns about UHNM.

The post holder will predominantly be based at the Royal Stoke University Hospital however, as an integral part of the Patient Experience team there will be occasions for cross cover at County Hospital site.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Becci Thompson

(see contact details)