IT Application Support Engineer

Role Overview & Responsibilities

Your responsibilities:

· Active participation in the Incident and Problem Management process using our ITSM system.

· Troubleshoot production Incidents and manage Work Orders for property and procurement systems with a focus on escalation and resolution whilst meeting SLAs

· Liaise with internal business stakeholders, application support teams and various management teams throughout the Bank.

· Maintain knowledge of articles and support documentation

· Identify opportunities and implement improvements

You will have:

• Experience of supporting bespoke applications, either on-prem or SaaS with working knowledge of purchasing and facilities management tools, (ideally Concept Evolution), Expenses tools (ideally Fraedom) and travel tools (ideally HRG or AMEX GBT)
• Experience of working in an Agile way, managing a workload in a Sprint format
• Thorough understanding of Finance and/or Procurement processes with a focus on P2P and T&E processes (development, management and application of)
• Experience with SQL Databases (SQL Server Management Studio and Oracle PL/SQL queries, basic support).
• Excellent analytical skills in the areas of incident management and problem-solving.
• Strong ability to resolve issues partnering with technical, procurement, finance teams and vendors to implement change as required.
• Interest in navigating a complex and demanding systems landscape.
• Excellent communication skills both verbal and written.
• Proven strong documentation and planning.
• Strong Teamwork skills

Job Types: Full-time, Temporary contract
Contract length: 6 months

Pay: £400.00-£475.00 per day

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Can you travel to the office twice a week?
• Do you have experience with SQL databases?
• Are you SC Cleared?

Work Location: Hybrid remote in London

Reference ID: JS-ITASE