Customer Service Support Advisor

Role Overview & Responsibilities

You will be joining an award winning and leading organisation within the communications industry. Our client is looking for customer focused and ambitious candidates to join their specialist teams to continue to provide their customers with a 1st-class service. The position sits within an existing fast paced and high growth support desk where you will be responsible for handling customer enquiries via call, email and eChat.

You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

• You will thrive in an environment where you are trusted to be work smart and work hard without micro management.

• You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.

• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times

• You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.

• Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies.

Benefits:

• 25 days holiday, with the option to buy and sell holidays plus Bank Holidays
• Company bonus - potential to earn a bonus based on personal and company performance
• Pension scheme
• Life assurance
• Income protection
• Childcare vouchers and paid paternity leave
• Enhanced maternity / adoption payment and return to work bonus
• Online discounts
• Paid time off for volunteering initiatives

Monday- Friday Office Hours 37.5hours per week

Hybrid Role/ 2 days per week

£23,000 salary

Job Types: Full-time, Permanent

Pay: From £23,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Trafford: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: One location