Customer Service Call Handler

Role Overview & Responsibilities

Based within our clients vibrant Customer Service Centre the Customer Service Advisors are the first point of contact for all customers.

Working within a close fun team where each member of staff is rewarded with on-going training and fantastic career progression opportunities. You will become a product and brand expert.

Role:

• Answering customer service calls in line with company processes and procedures
• Providing customers with advice on their account
• Complaint handling
• Accurately imputing information onto computer systems
• Attending all necessary company training

What we want from you:

• To be customer focused with a proactive, can-do attitude
• We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
• This is a telephone-based role so an excellent telephone manner
• Attention to detail and excellent spoken and written English is essential
• IT literacy

Hours: Office Hours

Start Date: June/July

Job Type: Full-time

Pay: From £24,200.00 per year

Benefits:

• Company events
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Quarterly bonus

Work Location: In person