Hotel Receptionist

Role Overview & Responsibilities

The exciting position of Hotel Receptionist has arisen at UStay Aparthotels.

UStay Aparthotels operates four self-service apartment blocks, boasting 40+ apartments and a Party Pad hotel in Liverpool City Centre.

The role is based in our office on Stanley Street, Liverpool City Centre & hotel reception on Hanover Street.

Working days include weekends.

UStay operates a self-service check in for the apartment blocks and a reception check in for the Party Pad Hotel.

Daily Responsibilities (including but not limited to):

· Responding to email, social media and online chat enquires and converting the enquires into sales.

· Online Travel Agent booking processing.

· Upselling & booking packages.

· In and outbound calls.

· Ensure all payments via BACs, credit/debit card and Virtual Card are accurately recorded and processed.

· Manage the apartment reservations database, including the creation of bookings, checking in guests, checking our guests and all guest correspondence.

· Daily reporting & general office admin.

· Check in / Out via self service.

· Liaise with the Housekeeping & Maintenance teams for daily reporting and guest feedback and inspecting apartments upon guest check out.

· Daily site visits to apartments to complete check outs.

· Service excellence to ensure total guest satisfaction.

· Complaint and Feedback handling whilst guests are in-house and after they have checked out.

· Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.

· Confidence with the facilities of the apartments.

· Ensure that company standards for cleanliness are maintained within the department.

· Responsibility for the security of the guests and company property.

· To have a complete understanding of procedure in the event of a fire.

Job Type: Full-time

Salary: £22,000.00 per year

Benefits:

• Company events
• Employee discount
• Gym membership

Schedule:

• Weekend availability

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person