The Role:

The Housing Options Service is looking to recruit a Rent Income Collection Team Principal who would be responsible for coordinating and supervising the Rent Income Collection Officer Team.

Requirements:

Having the right calibre of people with the right attitude is essential in providing households in temporary accommodation with the services they require.

• Sound knowledge of the Housing Benefits system and good knowledge of wider welfare benefits available
• Experience of income collection and arrears management
• Experience of supervising staff undertaking housing management duties
• Experience of working in a demanding environment with the general public
• Experience working in a similar role would be an advantage
• Enthusiasm and strong motivation with a ‘can-do’ attitude
• Ability to immediately deliver, working to tight timescales
• Ability to present complex issues clearly and concisely, both orally and in writing, and to develop appropriate promotional material.
• Advanced IT skills in relation to Word, PowerPoint, Excel, MS Project, Visio or other project tools.

Interviews will be held shortly after the closing date

For a confidential discussion please contact Shamir Ahmed, Operations Manager – mohammed.ahmed@towerhamlets.gov.uk

Additional Details

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Files

Rent-Income-Collection-Team-Principal-2023.pdf