Sunderland Broadway Costa Coffee Assistant Manager

Role Overview & Responsibilities

A bit about us

At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee.

Sim Trava/Tilly's Coffee is a family run business looking for hardworking, ambitious, happy, and loyal people to join our team, if that sounds like you, you’re probably just what we’re looking for.

We want to recruit people that are proud to work for us, because a happy team equals happy customers.

A bit about the role

Working closely with the Store Manager, you’ll help make sure the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee.

What’s involved?

• Knowing the business and what needs to be done.
• Leading the team to deliver an unbeatable coffee experience for every customer.
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing.
• Monitoring the store KPI report, Costa Check and Listen and Learn then translating it into daily and weekly actions.
• Managing, growing, coaching, supporting, and delegating to the team – to ensure that all bases are covered and the store is ready to trade at pace.

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Manager?

• A passion for leading and taking accountability.
• Amazing customer service skills, and the ability to pass these on to your team.
• Management experience and a background in hospitality or retail.
• Ability to engage your team – be inspiring and empowering.
• Reliability to step up to run the store automatously in the Store Managers absence.
• Support the store manager in decision making and change management.
• The motivation to progress to Store Manager

Job Types: Full-time, Permanent

Salary: £26,300.00 per year

Benefits:

• Company pension
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• What relevant Management experience do you have?
• Do you currently work for Costa Coffee of a Costa partner?
• Can you drive, and do you have access to a car?

Work Location: In person

Reference ID: Sunderland AM