Administrative Assistant

Role Overview & Responsibilities

About us

Based in the West Midlands, with over 30 years industry experience. Over the last few years we have become one of the fastest growing insurance brokers in the UK, offering competitive premiums and award winning customer service. We focus on offering a certain number of carefully selected products, and our dedicated teams have developed the expertise to support both new and existing customers alike, from the start of the quote process and throughout the lifetime of their policies with us. We work closely with our panel of insurers to make sure that our customers always get our best possible price, and the right policy to meet their needs, no matter what product they’re after..

Our work environment includes:

• Relaxed atmosphere
• Modern office setting
• Growth opportunities
• On-the-job training
• Work-from-home days
• Regular social events

We are currently seeking an experienced Administrative Assistant to join our team. The ideal candidate will have experience in organisation, clerical work, and customer support.

Responsibilities:

• Processing customer documentation.
• Answering incoming calls.
• Chasing customer documentation using a diary system.
• Helping insurers with questions and documentation requests.
• Gather information about customers' needs and preferences and communicate that information to other customers service representatives.
• Observe proper telephone technique.

Job Type: Full-time

Salary: £22,578.47 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Free parking
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Walsall: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: Hybrid remote in Walsall

Application deadline: 01/07/2023
Expected start date: 01/08/2023