Customer Operations Agent

Role Overview & Responsibilities

Duties and responsibilities:

• Processing clients through the FBO, checking validity of travel documentation
• To be fully conversant with the policy and procedures of our contracted operators
• Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations
• Flight arrivals: processing Customers from the aircraft to the FBO and through UK Border Force where required in a safe and controlled manner
• Office duties include telephone enquiries, flight administration, booking flights into the airport
• Loading/unloading baggage
• Arranging private catering for our VIP clients
• Ensuring the FBO is kept clean and tidy between flights
• Arranging hotel and taxis for visiting aircrew
• Arranging chauffeur executive vehicle hire when requested to do so

Requirements:

• You must be able to provide 5 year uninterrupted work/education history.
• Any gaps in your work/education history, you will be required to provide a personal reference for each gap.
• You must pass a Criminal Record Check (Basic Disclosure Scotland) prior to obtaining an airport pass.
• You must be flexible and be able to work a varied shift pattern operating 7 days a week, which includes early starts from 8am, late finishes from 22:00pm and weekends. You will be required to work overtime when required (which will be paid at the applicable overtime rate).
• Computer literacy and familiarisation of various software applications is a benefit.
• A full UK driving licence and access to a vehicle is essential.
• Proof of eligibility to work in the UK

Job Type:

• Full-time based on 37.5 hours
• Permanent position
• For successful candidates the rate of pay is £11.40 per hour, rising to £11.70 after successfully passing probationary period. Full uniform and training are provided.

Benefits:

• Company pension
• On site parking
• Employee Assistance Programme (EAP)
• 30 days annual leave inclusive of statuary 8 days. This increase in year 1 and again in year 2

No agencies please

Work Location: In person

Job Type: Full-time

Salary: From £11.40 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Inverness, IV2 7JB: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service (preferred)

Work Location: In person

Application deadline: 28/04/2023
Reference ID: HJC App 05/2023
Expected start date: 22/05/2023