Hotel Receptionist (Maternity Cover)

Role Overview & Responsibilities

The Grand Hotel Tynemouth is hiring - Restaurant Manager.

We are looking for people who have a passion for delivering excellent customer service and enjoy interacting with customers! To constantly exceed guests expectations delivering the highest standards with an informed, friendly and effective approach. Someone who can really take ownership of the role to drive the business forward.

• Great Customer Service
• Outgoing, Positive Personality - Confidence is key
• To operate the switchboard and emails to assist with guest queries.
• To ensure all guests receive a high level of service from check-in through to check-out.
• To ensure any feedback is communicated to the General Manager.
• Daily administration work with particular reference to Guest special requests, food allergies and special occasions.
• To prepare statistical information for other departments as instructed by the General Manager/Front of House Manager.
• To ensure that postings are made on the correct day and that every transaction is charged before check-out.
• To take part in the training sessions offered and departmental coaching.

Training is provided on site, with busy hotel function rooms, a local bar & lounge not to mention our newly refurbished sun terrace there is always something new to learn and keep you busy.

Up for the challenge? Get in touch we can't wait to see what you can bring to the table.

Job Type: Fixed term contract

Salary: £10.50-£11.50 per hour

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Receptionist: 2 years (preferred)

Shift availability:

• Day shift (preferred)
• Night shift (preferred)

Work Location: One location

Reference ID: Rest Man
Expected start date: 01/06/2023