Hotel Receptionist

Role Overview & Responsibilities

The ideal candidate for this position will be a natural leader and have a genuine passion for customer service. The successful applicant will be responsible for greeting guests, answering phones and performing administrative tasks. Previous experience is not required.

Responsibilities:

• Recognise and greet guests by name.
• Answer questions regarding hotel policies and services.
• Open mail and sort it into the correct bins; operate a computer; prepare reports; and operate a photocopier.
• Give directions to guests by using maps or providing directions via the computer.
• Provide the guests with a wake-up call, answer the telephone, answer guest questions in person or over the telephone, message guests rooms, accept deliveries for guests; order alternative accommodations for customers without rooms; take messages for visitors who cannot be located by the manager or staff of a hotel.
• Keep records of all calls received and placed, including messages delivered to guests.

Job Types: Full-time, Part-time
Part-time hours: 40 per week

Salary: £10.42-£11.00 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Gym membership

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person