Customer Service / Service Assistant

Role Overview & Responsibilities

The Air Conditioning Company are looking for an intelligent, enthusiastic individual to work within our service and maintenance department.

Your role will include:

- Speaking to prospective and existing customers over the phone and occasionally face-to-face

- Creating quotations

- Customer relations management

- Scheduling engineer appointments

- Liaising directly with our engineer teams

- Data entry

- Handling of confidential information and works costing

- Liaising with suppliers and ordering stock for the warehouse

You must:

- Be fluent in both oral and written English

- Be well-spoken, with an excellent telephone manner

- Be IT literate and highly proficient fluent in Microsoft Office

- Be highly numerate with fine attention to detail

- Be hard-working and able to work independently and as a team

- Be reliable and preferably live within 30 minutes of our offices in NW7

- Have strong organisational and sales skills

It would be a huge advantage if you have prior experience in the air conditioning industry or building trade and managing mobile teams. Full training will, however, be provided.

Application:

Please e-mail with your CV and covering letter.

Office hours are 8:45 - 5:30 Monday to Friday.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

COVID-19 considerations:
Working from home when necessary.

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 3 years (preferred)

Work Location: One location

Reference ID: admin