Customer Account Manager

Company description

Role: Customer Account Manager

Location: Feild Based

Salary: £40,000

Contract: Full Time/Permanent

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As Customer Account Manager, you will be responsible for retaining and growing profitable, long-term relationships with clients and hold a number of key responsibilities, as the lead of AA Prestige for a portfolio of Accounts across the Leasing, Fleet Management, Warranty, OEM and Operational Fleet sectors.

In a period of significant growth, there are plenty of new and exciting projects under way and about to begin so now is a great time to apply!

This is the job

You will co-ordinate and measure internal department performance and represent in a clear and coherent way to clients, so that contract performance against expected service levels is at budgeted level. As the client relationship lead, you will be well known to client stakeholders at all levels of the organisation, including senior managers and members of the Board.

The role combines commercial and stakeholder management of customer service delivery functions, contract management, profit & loss accountability, contracted SLA & KPI performance and combined service deliverables.

What will I be doing?

• Develop and work with a team across various AA Prestige functions and senior management levels to deliver contractual obligations.
• Collaborate strategically with AA stakeholders across other B2B and AA Roadside functions, to ensure client retention, growth and new business success is delivered with a combined view of the wider AA organisation and its commercial value.
• Support the on-boarding of new strategic accounts by delivering defined, clear and successful on-boarding & implementation projects.
• Conduct appropriately periodic meeting programmes (internal and external) to review detailed performance metrics, that support areas of improvement and growth opportunities
• Support ad-hoc new business opportunities and tenders, with key client insights & trends
• Develop, maintain and communicate Account Plans, in-line with Salesforce.com processes.

What do I need?

Capability, Knowledge and Experience:

• Demonstrable expertise of the UK fleet sector, with a focus on the SMR market,
• Proven track record of client-management
• Industry knowledge and insights
• Experience and capability in both internal and external senior stakeholder relationships
• Experience in mainstream CRM tools (SFDC, Microsoft, Sugar, HubSpot etc)
• Moderate to high skill levels in all MS Office applications including Excel

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

• Bonus scheme up to 12%
• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave + bank holidays
• 50% discount in your first year on AA breakdown membership
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.

We hope to hear from you soon.

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