Customer Service Representative

Role Overview & Responsibilities

Ten Live Group are working in partnership with one of our clients, a global manufacturing company, to recruit for a Customer Service Representative on a full time permanent basis.

Work Pattern:

Monday to Friday 8.45am – 5.15pm with an hour lunch (37.5 hours)

We offer:

Flexible working (subject to successful completion of probation):

3 schemes to choose from -

• Flexible starting times – start early/start late – 7am/10am
• Condensed hours – working 10 days into 9 days – getting every other Friday off
• WFH – working 1 day a week from Home (Tuesday to Thursday)

On the job training

Cross departmental training

Essential Requirements:

• Excellent communication skills
• Team player with ability to work on own initiative
• Competent IT skills (Outlook, Excel and ability to learn bespoke management system)
• Previous customer service experience

Job Description and Objectives

• The job holder is responsible for the day to day management of the customer requirements.
• Reporting to the CS Manager the job holder is expected to deliver optimum customer service and be a key stakeholder in delivering value to the business.
• As a regular attendee of the CSR meeting you’ll be required to aid the decision making process and contributing towards best practice in the department.
• The CSR team is charged with delivering supply solutions in a cost effective and timely manner.
• Clear communication is key to success as the role requires regular dialogue with all customers and business functions.
• The CSR is responsible for delivering key business goals through excellent team-working.
• The role requires strong team-working skills and the day to day demonstration of the appropriate attitudes and behaviours, encouraging the delivery of individual and team objectives.
• The role requires high levels of organizational skills and time management to accurately project manage all customer orders.
• Improvements in individual and team performance must be based on a clear and agreed vision for the future, clarity of goals, focus and a sense of urgency.
• The job holder will project manage NPD through the business to meet the expectations of the customer, working within estimated time and cost.

TASKS INCLUDE.

• Daily management of the customer requirements.
• Accurately inputting all sales orders and job tickets.
• Contribute towards 100% checklist completion in the department.
• Project Manage all customer orders to meet customer expectations, working within estimated time and cost.
• Accurately updating and communicating any changes to the customer delivery date.
• Responsible for ensuring all artwork approvals and colour targets are received in a timely manner in line with the production schedule.
• Proactive communication to the top 25 customers and House accounts in all aspects of business, including regular telephone contact and accompanied visits.
• Awareness of any changes in technology / components relating to customer requirements.
• Maintenance of a safe environment and support for the site safety objectives.
• Attendance and proactive contribution to the CSR Team and Planning meetings.
• Individual ownership of the quality systems.
• Compliance to the site environmental standards and support for the site objectives.
• Creation of value through the delivery of our customer’s requirements.
• Adherence to training learnings to encourage a consistent “one way of working” approach to the day to day tasks.
• Conduct all business in accordance with Sox requirements.
• The pursuit of best practice by improving internal customer – supplier relationships.
• Individual resource management for the Radius system.
• Input and reaction to appropriate KPI data.
• Attendance and input into SNAP meetings.

Goals -

• Ensure business is conducted legally, ethically and within the law supporting the framework of ISO 14001(Environment) and OHSAS 18001(Health and Safety).
• Create a safe working environment and participate in local risk assessments and mitigation.
• Conduct the day to day business with integrity and accountability.
• Conduct business in accordance with SOX requirements.

Job Types: Full-time, Permanent

Salary: Up to £28,000.00 per year

Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Work Location: In person