Debt Advisor

Role Overview & Responsibilities

Are you looking for a fulfilling career that allows you to make a real difference in people's lives? Our client, based in Manchester, is looking for passionate individuals to join their team of dynamic financial specialists.

This is a remote role with the expectation of one day a week in the Manchester office at the start. The starting salary for this position is £27,000, which increases to £30,000 after probation, and continues to rise over time.

Our client provides certified training programmes, well-defined advancement opportunities, and promotes an inclusive and encouraging environment, ensuring that you reach your highest potential.

This is the perfect opportunity to begin a new challenge whilst also making a real difference and developing your personal skills.

Responsibilities:
· Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
· Complete an accurate financial statement using effective questioning techniques.
· Assess the full range of options available and make a suitable recommendation on an appropriate debt solution and budgeting that could support them to become debt-free and build financial resilience.
· Obtain necessary documentation such as proof of income and creditor reference numbers as appropriate.

Essential Criteria:
· At least 2 years of experience in a customer service role.
· Strong communication skills.
· The ability to be highly empathetic and build relationships.
· Experience communicating with customers over the phone.
· Degree level education.

If you are ready to join a team that is dedicated to making a positive impact, then APPLY now for the Debt Advice Specialist role for immediate consideration.

Keywords: Debt, Customer Service, Finance, IVA, DRO, Advisor, Adviser, Advice, Collections, Triage, CSA, review, drafter, case manager, sales, Hybrid, remote, Trafford.

Job Types: Full-time, Permanent

Salary: £27,000.00-£34,000.00 per year

Benefits:

• Additional leave
• Canteen
• Casual dress
• Company events
• Company pension
• Employee discount
• Free fitness classes
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Store discount
• Transport links
• Wellness programme
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work Location: Hybrid remote in Manchester