Customer Success Manager

Role Overview & Responsibilities

Customer Success Manager– London/ Hybrid – £30,000-£45,000 + Commission

_Do you thrive on building strong, long-term relationships? Are you eager to become a
critical partner to the UK’s most exciting startups and scaleups?_

Our client, an innovative funding consultancy specialising in tech start-ups, are looking for a driven, ambitious Customer Success Manager to join their team. This is an exciting role to help dozens of clients revolutionise and elevate people's lives.

This role is split into Account Retention and Account Growth.

What’s in it for you?

• Competitive basic salary + commission
• 30 days paid holiday + bank holidays
• Hybrid working
• Friday afternoons off over summer (4.5 day working week)
• Training and development budget
• Cycle to Work Scheme
• Season ticket loan

Job Duties and Responsibilities:

• Hosting discovery calls with clients to understand their requirements
• Create renewal proposals to ensure minimal churn of clients
• Provide client feedback to various stakeholders in the business to improve delivery standars and processes
• Proactively check in with your clients to understand their development and growth plans to deepen the relationships

Skills/attributes required:

• Similar experience in a similar role
• Excellent relationship building skills
• Experience working in or with start-ups and/or scale ups
• Passion for technology
• Comfortable communicating with CEOs CFOs and founders via email, phone and in-person

Please apply here with your CV.

Job Types: Full-time, Permanent

Salary: £30,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee mentoring programme
• Work from home

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Success or Account Management: 1 year (required)
• account retention/ renewal: 1 year (required)

Work Location: Hybrid remote in London

Reference ID: SARBA