Customer Service Manager

Role Overview & Responsibilities

Job Title- Customer Service Manager

Duties-

The duties of the role would include but not restrict to-

· Improve customer service experience, create engaged customers and facilitate organic growth

· Take ownership of customers issues and follow problems through to resolution

· Set a clear mission and deploy strategies focused towards that mission.

· Develop service procedures, policies and standards.

· Keep accurate records and document customer service actions and discussions.

· Analyse statistics and compile accurate reports.

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

· Keep ahead of industry’s developments and apply best practices to areas of improvement.

· Control resources and utilise assets to achieve qualitative and quantitative targets.

· Adhere to and manage the approved budget.

· Maintain an orderly workflow according to priorities.

· Managing Cash and Carry

· Starting early in the morning; i:e: 04 am; finish late: 12 pm when necessary

Minimum Salary would be offered: - £13 p/h

Skill: -

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field

· Driving License

Job Types: Full-time, Permanent

Salary: £13.00-£15.00 per hour

Benefits:

• Language training provided
• Store discount

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Barry: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Retail sales (preferred)
• Customer Service (preferred)

Work Location: In person

Reference ID: Customer Service Manager Spar Rhoose
Expected start date: 16/05/2023