Service Coordinator

Role Overview & Responsibilities

Since 1999, The Simeon Centre Counselling Service has offered a confidential counselling service, free at the point of need, for people living in and around Bolton. We are dedicated to providing a welcome breathing space and an opportunity for clients to be heard in a peaceful and sensitive environment. We are dedicated to accepting our clients as they are, allowing them to self-reflect without judgement.

The role of Service Coordinator is to work alongside the Manager in order to maintain the schedule, ensuring that clients are allocated, and their cases maintained in a timely manner, and to support our team of 40-50 volunteers with ethical queries, safeguarding concerns, and professional development.

Main Responsibilities

· Allocating cases to counsellors, reallocating cases between counsellors, and closing cases.

· Collating and processing volunteers’ expenses.

· Dealing with / taking action on client disclosures and safeguarding.

· General customer service.

· General house-keeping when required.

· Greeting clients as they arrive.

· Keeping the daily schedules and weekly schedules up-to-date.

· Liaising with 1-Point on case related queries.

· Offering feedback on how to improve the service.

· Responding to counsellor and client queries over the phone, text service, and via email.

· Sending out weekly assessment form links to remote clients.

· Supporting counsellors, offering them guidance, and supporting with signposting.

· Updating SUITE with case notes and weekly assessment scores.

· Secure the premises at the end of working hours.

· Sending out evaluation forms to remote clients and updating them onto SUITE.

Job Type: Part-time
Part-time hours: 17 per week

Salary: £10,188.19 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Experience:

• Administration: 2 years (preferred)

Licence/Certification:

• Counselling Diploma of Higher Education (Minimum) (required)

Work Location: In person

Application deadline: 04/06/2023