Senior on-site IT Support Engineer

Role Overview & Responsibilities

Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a Senior On-Site IT Support Engineer position.

Key Responsibilities

The Senior On-Site IT Support Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.

An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.

• Own, update and progress tickets so the client is confident their issue will be investigated and actioned.
• Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
• Take an active role in personal and team development to increase technical proficiency and increase productivity.

Skills and Qualifications

• Technical knowledge and experience of IT and IT support with on-site experience.
• Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
• Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
• Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
• A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
• Good understanding of Antivirus Software and backup issues.

Benefits

• 23 days of holiday, rising to 26 days + bank holidays
• Private healthcare and life insurance
• Dental and critical illness cover
• O2 discounts
• Study support
• Discounted gym membership

Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Gym membership
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: In person