IT Support Engineer

Role Overview & Responsibilities

We are recruiting an IT Support Engineer to join our IT Team at Scottish Rugby.

The IT Support Engineer is the first point of contact for colleagues across Scottish Rugby when they contact the IT team. With primary responsibility for monitoring the helpdesk, the Support Engineer resolves issues as they can and escalates more complex ones. The role provides on-site and remote support with first class customer service skills, ensuring an efficient and person-centered response to queries.

Work you can expect to be doing includes:

• Monitor the IT helpdesk and resolve or escalate issues accordingly, working with service users to understand any IT issues they are having
• Proactively identify workable solutions for queries and ticket requests both in person and face to face with service users
• Diagnose hardware or software issues and provide assistance to provide and implement solutions
• Monitor IT inventory and ensure records are up to date

More detail about the role is in the job description(link below)

https://www.cloudonlinerecruitment.co.uk/SRU/VacancyDetails.aspx?FromSearch=True&MenuID=S0Aov7UuFlE=&VacancyID=582

If this role sounds like your next one, please upload a covering letter telling us why. Remember to add your CV. The closing date for applications is 10am on Friday 26th June.

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Sick pay

Schedule:

• 8 hour shift

Ability to commute/relocate:

• 112 roseburn street: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 30/06/2023
Reference ID: 06/ISE