Customer Service Representative

Role Overview & Responsibilities

Customer Service Officer - Full Time

Fed up with the humdrum office job? Looking to grow and be part of something special?

Salonserve is a national mail-order company based in Irthlingborough, Northamptonshire, supplying professional hair and beauty salons. Due to our continued expansion, we are looking for a customer service/office administrator to join our small friendly team.

This is an exciting opportunity and would suit a candidate looking for a position within an office environment.

Some previous experience or knowledge of beauty therapy or hairdressing is helpful but not essential. This role is more dependent on your attitude than your abilities.

The main purpose of your role is to take incoming orders over the phone using our order processing system. Whilst also performing other side duties such as:

• Handling incoming customer service queries
• Accurately inputting data
• Processing online orders
• Growing and maintaining customer relationships
• Advising on the various product ranges

You will get help and support throughout your role and we are keen to invest a lot of time and training in you.

Full time working hours are Monday to Thursday 9:00am to 5:30pm, Friday 9:00am – 5:00pm. Flexible hours may be considered.

Required Skills:

• Able to provide friendly and helpful assistance to our clients and your co-workers
• Ability to work within a team
• Be PC proficient

Personal Qualities:

• Able to communicate well
• Positive overall approach
• Hard-working with a can-do attitude
• Interest or knowledge in the Professional Beauty World would be advantageous.

Don’t wait….Apply now for immediate consideration

Job Types: Full-time. Permanent

Competitive Salary: up to £23,000.00 per year depending on experience. No agencies.

Job Types: Full-time, Permanent

Salary: Up to £22,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Store discount

Schedule:

• 8 hour shift
• No weekends

Supplemental pay types:

• Loyalty bonus
• Performance bonus

Application question(s):

• What's the best part you like about dealing with customers over the phone.

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (preferred)

Work Location: One location