Sales Assistant

Role Overview & Responsibilities

Location: Newcastle-upon-Tyne
Job Title: Sales Assistant
Hours: 16

Thursday - 12:30 - 18:30
Friday - 12:30 - 18:30
Saturday - 12:00 - 17:30

Reporting to: Store Manager

The Role:
As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
What you will get from us:

Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business

• A great Team to work with where you can progress and make a difference at all levels
• An opportunity to complete an apprenticeship in Retail
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at TPRG and our amazing benefits hub

What will you do?

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
• Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
• Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Carry out stock replenishment and when required maintain accuracy of our stock systems
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• Acquire a high level of product knowledge and continue to self-develop that knowledge
• Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
• Ensure compliance with all relevant Health and Safety policies

Who we are:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.

Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.

Job Types: Part-time, Permanent
Part-time hours: 16 per week

Salary: £8.40-£10.50 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Referral programme
• Store discount
• Wellness programme

Work Location: In person