IT Support Engineer

Role Overview & Responsibilities

1st Line IT Support analyst needed for this award winning IT service provider who provide services into the education sector.

Working on site at a school in Winchester, this role will involve providing 1st line IT support to users at all levels on their systems, hardware and software. Responsibilities are broad and will include:

• Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions.
• Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction.
• Prioritising and managing assigned workload.
• Build key relationships with key technical contacts at client sites and third parties.
• Escalation of hardware and software issues to the relevant parties.
• Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties.
• Technical support of a classroom environment, including interactive displays, printers workstations.

The right person will have experience in an IT support or Helpdesk environment, have a passion for technology and show a real commitment to delivering world class customer service

A current Enhance DBS certificate is needed for this contract

Job Types: Full-time, Temporary contract
Contract length: 3 months

Salary: £150.00-£200.00 per day

Ability to commute/relocate:

• Winchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Microsoft Windows Server: 1 year (preferred)
• Computer hardware: 1 year (preferred)

Work Location: One location