Work From Home Customer Service Representative

Role Overview & Responsibilities

​Our client is recruiting Customer Service Advisors to work on a temporary project to start Tuesday 9th or Wednesday 10th - remote position working from home using your own device

• Inbound calls
• Giving guidance to customers
• Booking appointments
• Updating customers details
• Subject to passing a DBS check

A successful Customer Service Representative will ideally have:

• Excellent customer service
• A friendly approach
• Experience in dealing with a high volume of calls from a varied customer group
• Good IT/keyboards skills
• A good record of punctuality
• Resilience and good work ethic

In order to perform the role, you will need own IT equipment and good home Wi-Fi (requires laptop or desktop with a working microphone and camera)

• Windows 10 (21H1) or above
• CPU Gen5 2.4GHz or above
• 4GB of RAM (preferably 8GB)
• Browser with HTML5 support (e.g. Google Chrome or Firefox)
• Antivirus program installed and kept up to date
• No screen recording software should be installed on the PC
• Proof of full virus scans periodically will be requested
• Bandwidth 10-15Mbps preferred

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Pay rate: £10.90 per hour

32 - 35 Hours: Working 5 days out of 6, Mon-Fri 9am 5pm and Sat 9am- 1pm

Candidates must be able to work any days between the opening hours.

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OPERATING SYSTEM: Minimum 8gb memory, USB 3 or USB A port for headset.

NOTE: If using a windows PC/Laptop that only has USB C ports, you will have to use a USB C headset. NO ADAPTORS CAN BE USED i.e USB 3/A to USB C.

SMART PHONE – TO INSTALL MICROSOFT AUTHENTICATOR APP

HEADSETS: Specific headsets required (3.5MM Jack Headsets not compatible)

Job Type: Full-time

Salary: £10.90 per hour

Benefits:

• Work from home

Schedule:

• Day shift

Work Location: Remote

Application deadline: 03/05/2023
Reference ID: DKWFH
Expected start date: 09/05/2023