Hotel Receptionist

Role Overview & Responsibilities

We are looking for a FUN, PASSIONATE & WELCOMING full-time Hotel Receptionist who wants to join a FANTASTIC TEAM at a VIBRANT central London hotel! You will be required to work weekdays and weekends.

Duties:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Complete a seamless check in and check out service for all our guests
• Knowledge of activities in the city (theatre, arts, exhibits, concerts, shows, sports and leisure activities)
• Familiar with the city restaurants and have established contacts with them to provide maximum guest service
• To act as a point of contact for all guests, to provide assistance and offer them efficient customer service, identify their needs as well as product knowledge
• Ensure the correct handling of guest messages, mail and packages
• To know details of the day’s arrivals, identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
• Working with the Duty Manager on a daily basis to best serve our guests
• Assist in arranging room moves, select appropriate rooms and arrange for luggage to be moved

Benefits:

-Three Complimentary Bonus Breaks - benefit from a free one or two-day break in another Accor property in the UK each year

- Pension Scheme

- Employee benefit card offering discounted rates in Accor Hotels worldwide

- Free meals on duty

- Free access to hotel Gym

- Up to 33 days of annual leave per annum

Salary: £27,256 per annum (£13.44 per hour) + service incentives.

The successful candidate must already have eligibility to work in the UK.

Job Type: Full-time

Salary: £13.44 per hour

Benefits:

• Additional leave
• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site gym
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift

Work Location: In person