Head of After Sales - North of England

Role Overview & Responsibilities

Our client is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - and we are very interested in speaking with you further about your career.

Your role within the business will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

Role Purpose

• Oversee the Health, Safety and Well-being of the Customer Service team
• Managing an operational and management team to deliver agreed financial and operational targets, customer service levels and defined Customer Service processes
• Ensure the development of direct reports and indirect reports in line with company goals and objectives

Role Responsibilities

• Promote a safety first culture within our business
• Develop, implement and deliver a Customer Service strategy that delivers our financial and customer service expectation
• Coach, mentor and develop the service teams, including new starters.
• Manage a Customer Service region in the delivery of customer service targets
• Liaise with all necessary departments to develop and implement all aspects of our business model
• Report on agreed financial and operational targets in regular performance review meetings.
• Grow the Customer Service business by identifying business opportunities in close conjunction with regional service teams and Sales functions

What We Offer

• 25 days annual leave plus bank holidays
• Discount website which will give you access to 100’s of brands with opportunities for savings and cashback
• Company Pension Scheme: Employer matched contributions of between 5% and 10%
• Private Medical Insurance: Free to all employees as a taxable benefit, with additional option of adding on partners/children at a small cost
• Company car and fuel card
• Company laptop and phone

Role Requirements

• Someone who can demonstrate prior leadership experience, specifically managing and developing managers
• Full valid current driving licence.

Job Type: Full-time

Salary: £72,000.00-£78,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Work Location: On the road