Head Receptionist

Role Overview & Responsibilities

Preston Redman is a forward thinking law firm based in Bournemouth on the South Coast. The firm has a culture of exceptional Client service and prides itself on being an open friendly place to work.

We are looking for a full-time receptionist, the role is to help run and maintain a professional reception desk and help the team with a variety of duties.

Duties

• Answering the telephones and taking messages, and checking the firm’s answerphone.
• Checking the firm’s e-mail account and forwarding e-mails as necessary
• Meeting and greeting Clients in a friendly, professional and welcoming manner
• Dealing with the firm’s money laundering procedures
• Printing, scanning and copying documents
• Scanning all incoming post and by hand deliveries
• Looking after the front of house, including keeping the reception, waiting area and conference rooms tidy
• Booking conference rooms for fee earners
• Arranging telephone conferences
• Maintaining the staff and client sign in sheets
• Witnessing Clients signatures to documents
• Assisting the team
• Mentoring and assisting the training of Apprentice Reception/Hub member

Requirements

• You are a friendly team player
• Computer literate and show proficiency in Microsoft office suite
• Excellent organisational, planning and prioritisation skills
• Punctual
• Excellent listening skills, ability to deal with difficult and distressed clients
• Ability to communicate effectively with people at all levels
• Ability to work independently and as part of a team
• Personable and confident, able to build relationships with the Clients/Partners/ key staff
• Resilient and calm under pressure
• Adaptable and flexible approach
• Pro-active and takes initiative
• Mathematics and English GSCE or equivalent
• Ideally will have two years’ receptionist experience within a legal environment

Benefits

· 22 days holiday (pro rata)

· Competitive salary

· Full training

· Employee assistance Programme

If you think you may be suitable for this role please apply with covering letter and CV

Job Type: Full-time

Salary: £19,500.00-£25,000.00 per year

Benefits:

• Company pension
• On-site parking
• Wellness programme

Schedule:

• Monday to Friday

COVID-19 considerations:
We have a full COVID Policy, and only people with prior appointments can attend our offices

Education:

• GCSE or equivalent (required)

Work Location: In person