customer relations

Role Overview & Responsibilities

About us

Porton Garden Aquatic & Pets is a family run business in the village of Porton near Salisbury, SP4 0LA.
Porton Garden Aquatic & Pets has been trading for over 35 years and is dedicated to providing top quality products at low prices, coupled with a strong customer service. We take great pride in what we do and the welfare of all our animals.

We are looking for a Customer Service Representative to join our online team.

Up to 40 hours per week, inclusive of weekends

We have a fantastic opportunity available within our growing Online/Website department.
We are looking for an enthusiastic and motivated person.
Suitable for an individual with great customer service skills and retail experience.

Job Overview
The successful candidate would work within a team, supporting customers via the telephone and emails with online purchases and enquiries.
Creating images and data for importing new products onto the website using excel and photoshop.
Working with other team members to ensure orders are despatched quickly and efficiently, to make sure customer expectations are met and where possible exceeded.
Processing orders though the Epos till system ensuring stock management is maintained and organising customer invoices.

Customer Service experience is essential to this role and candidates should be confident on the phone.
Basic Photoshop & Excel knowledge is preferred.
Hourly rate based on experience.

Applicants will benefit from:
Competitive pay once fully trained
Holiday pay and pension scheme (where eligible)
Staff discount in store

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer service (preferred)
• Computer skills (preferred)
• Retail sales (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person