Mobile Phone Repair Technician

Role Overview & Responsibilities

Pocket Geek Tech Repair is part of the Assurant group of companies. Assurant is a leading global provider of protection programmes that help customers look after their technology. In Europe alone, we protect more than 22 million mobile devices through our insurance schemes on behalf of many leading High Street brands, offering rapid repairs and replacements when customers need our support.

All about your benefits

• 28 days holidays

• 50% off on repairs and store purchases

• Regular team bonding

• Opportunities for progression All about your responsibilities

• To consistently ensure that the efficiency and quality of each repair processed is to an extremely high standard.

• Create a culture of exceptional customer service through an efficient and high quality repair service at all times.

• Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.

• Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times.

• Follow directions from the Store head technician as they lead the technical team throughout trading. • Serve customers.

All about you what key skills, knowledge and experience you need.

• Ideally 3+ years experience repairing smartphones and tablets (iPhones, Samsungs, iPad, MacBooks). (Level 2)

• Ideally 2+ years repairing computers.

• Level 3 repair experience is desirable.

• Energetic and proactive with an excellent customer focus

• Positive, can-do and friendly persona

• Experience of working in a fast-paced environment

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Employee discount
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Experience:

• Mobile Phone Repairing: 2 years (preferred)

Work Location: In person