Night Tenancy Sustainment Officer

Role Overview & Responsibilities

About us

Pivotal:

• We have vacancies in other areas of Cornwall
• Provides sustainable homes, specialist support and compassionate care to vulnerable people.
• Works closely with local authorities and other relevant commissioners, such as the NHS.
• Provides approximately 450 homes for vulnerable people.
• Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life.
• Operates successfully in a number of locations, including Cornwall, Gloucester and Dorset.
• Are you passionate about helping others to utilise their strengths and to achieve their goals? Could you be the right person to join us in striving for our purpose - doing more good for more people? Could you live our values of being passionate, caring and creative?

Key Responsibilities:

• To ensure that housing management functions are carried out within current legislation.
• To ensure that all properties within a geographical patch are secure at all times.
• Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate.
• Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately.
• Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night.
• Provide reports and data as required by team leaders or managers.
• Assist in the collection of rents and service charges where possible.
• Monitor CCTV footage as appropriate, ensuring the safety of customers and colleagues.
• Report repairs and maintenance issues promptly.
• Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate.
• Clear and clean void rooms to enable them to be re-let as soon as possible.
• Participate in a handover at the beginning and end of each shift, working closely with day colleagues to ensure that any agreed actions are completed.
• Promote the work of the Community Investment Manager.
• Participate in team meetings as required.
• We also have NTSO posts in other areas of Cornwall such as Camborne, Redruth, Falmouth, Truro
• You will need a driving licence, business insurance and your own transport. Mileage will be paid.
• DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults

In return for your commitment to the role, Pivotal Support offer-

. Fixed hour 42 hour contract on a rolling rota schedule. 4 nights on 4 nights off

. Pension scheme and company sickness scheme

. A comprehensive training and induction program

. Opportunities for progression within a rapidly growing company

. Perkbox- access to over 200 discounts, offers and free services

. Simply health cover, offering contributions and cover of wellbeing and health services after a successful probationary period

. 5 weeks contractual hours holiday plus bank holidays and 1 day extra for every years service up to max 5 years.

Work Remotely

• No

Job Types: Full-time, Permanent

Salary: £23,946.00 per year

Benefits:

• Casual dress
• Company pension
• Sick pay
• Store discount

Schedule:

• 12 hour shift

Experience:

• Tenancy management: 1 year (preferred)
• security: 1 year (required)

Licence/Certification:

• driving licence (required)

Work Location: In person