Helpdesk Administrator (P/T)

Role Overview & Responsibilities

Position: Helpdesk Administrator (Part Time, Hybrid)

Annual Salary: £9,566.67 Per Annum

Location: Glasgow G5 0US

Hours: 17.5 hours per week

Shifts: Monday and Tuesday 5PM-10pm, Saturday either 7am-3pm or 2pm-10pm

Our client, a global market leading facilities management company, are actively looking for an experienced Helpdesk Administrator to work on a part time basis. Working within their busy and vibrant Glasgow Head Office while also working from home in this Hybrid position.

Job Purpose:

• Handling inbound and outbound calls, logging jobs in a fast-paced environment.
• Co-ordinating contractors and City Technicians to ensure they attend to our City standards.
• Working in partnership with customers to achieve results.
• Completing a variety of administrative tasks such as quotes, uplifts, and emails.
• End to end job management.
• Working as part of a team to drive customer excellence.

Skills Required for this role:

• Helpdesk experience in facilities management.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail.
• Ability to work as part of a team and effectively manage own workload.
• Administrative experience, including knowledge of Microsoft office packages.
• Previous contact centre/call centre/ helpdesk experience is a must.

Benefits include:

• Informal hybrid working
• Free on-Site parking
• Subsidised canteen facilities and vending machines
• Access to mental health first aiders
• Pension scheme- up to 5% matched
• Discount and cashbacks at hundreds of supermarkets and retailers such as Apple, Costco, Currys, IKEA, Argos, and more
• Access to Health and wellbeing centre

To apply for this role please submit your full and up to date CV to Haley Mae Small at PDA SEARCH & SELECTION LIMITED.

Job Types: Part-time, Permanent
Part-time hours: 17.5 per week

Salary: Up to £9,566.67 per year

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Application question(s):

• Do you have administrative experience working in an office environment?
• Do you have previous contact centre/call centre/helpdesk experience?
• Do you have experience with Microsoft office programs?

Work Location: Hybrid remote in Glasgow

Reference ID: Helpdesk Administrator (P/T) - Glasgow