Customer Service Advisor

Role Overview & Responsibilities

Role

We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

Key Responsibilities

• Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
• Adhere to call handling procedures, policies and operation processes in order to ensure "First Class" service is delivered at all times.
• Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
• Liaise with clients, operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

Requirements

• Previous experience in call centre environment, dealing with high volumes of calls (desirable)
• First time customer service face to face, via the phone or writing
• Excellent communication skills
• Ability to prioritize tasks

Other Key Information

• Hybrid role - 2 days in the Stratford office (Thursday is mandatory), and 3 days working from home

Benefits

• 22 days annual leave which increases with length of service
• Pension
• Perkbox rewards
• Long service rewards
• Volunteering days

Job Type: Permanent

Salary: £24,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Ascot: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)
• Repairs and Maintenance: 1 year (preferred)
• property Services: 1 year (preferred)

Work Location: One location

Reference ID: CSA STRAT