Head of Customer Solutions

Role Overview & Responsibilities

One World is seeking a Head of Customer Solutions to join our dynamic, innovative, highly skilled team at our brand-new office in Shoreditch. You will play a critical part in the One World GTM organisation leading the implementation and delivery teams. This role requires a leader with supply chain expertise who is deeply passionate about our customers and has experience scaling customer-facing teams within B2B SaaS companies. This is a high-impact role delivering on the One World GTM vision.

Key Responsibilities

• Responsible for delivery, education, support and implementation services to all One World GTM customers
• Be accountable for services’ financial and operational goals, including revenue, utilisation, P&L, average billable rate, time-to-launch, time-to-value, on-time completion of projects and customer satisfaction
• Ensure implementation services have a minimum impact on the customer’s BAU activities while driving for maximum value for the clients
• Effectively manage resource allocation across the team
• Build and scale the people, processes and tools to deliver a best-in-class team
• Work with clients to define strategic goals, identify pain points and implement strategies to achieve these objectives using the platform
• Become an expert on the One World GTM solution and value proposition while working alongside clients to deliver value and demonstrate ROI
• Work strategically with the product team to influence and drive the roadmap
• Maintain awareness of developments in the supply chain industry
• Recruit and hire new team members

Skills Knowledge and Expertise

• Experience in a leadership/management role working within a B2B SaaS organisation
• Extensive experience leading complex, highly integrated SaaS implementations for a software vendor
• Demonstrated progress experience managing, leading and/or delivering cross-functional professional services teams (e.g. consulting, implementation, training)
• Commercially driven, managing quality and delivery to budget whilst maintaining margins.
• Logistics and supply chain background
• Experience in a high-growth, early-stage tech company
• Strong stakeholder and executive management
• Ability to travel
• Experience working with global retailers and manufacturers
• Experience building out a professional services organisation from scratch

Benefits

· Competitive Pay

· Annual Salary Review

· Competitive Bonus

· Flexible Hybrid Working

· Interest Free Company loan up to £1,000

· Life Assurance

· Pension Scheme

· Work from home set up

· Flu Jabs Annually

· Cycle to work Scheme

· Training Budget per person per year - £2750

· Summer and Winter Hampers

· Relaxed Dress Code

· Referral Bonus up to £750 per person you refer to work at One World

· Care First – Counselling and Support

· Tailored learning, progression and Development Plans

· Monthly paid for socials

· Supply Chain Academy – Educational courses Available all costs covered.

· Free Eye Test annually + £60 vouchers towards glasses

About One World Global Trade Management

Connecting people, processes and systems under one global ecosystem. One World measures and manages supply chains from the very highest perspective, down to a level of product and ingredient detail to elevate the opportunity to manage for a sustainable future.

We capture the full lifecycle across the supply chain, and share it across entire value chains so all participants, including consumers, have a better understanding of the materials and products they use and their embodied environmental impact.

Job Type: Full-time

Salary: £45,096.72-£120,651.76 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person