Front Office Coordinator

Role Overview & Responsibilities

Seeking professional, mature, and flexible professional to join our rapidly growing , high end facial plastic surgery practice as office as a Front Office Coordinator. Experience in a medical setting is required.

We are a progressive, facial plastic surgery office based in Menlo Park featuring two up and coming facial plastic specialists. We are looking for a self-motivated, detail-oriented, warm and positive individual with exceptional communication and customer service skills. Must be a quick learner and marketing/social media exposure is preferred. For the right individual, this is an opportunity to be part of a progressive and sophisticated team.

Responsibilities include, but are not limited to:

• Patient communications (phone, e-mail, written)
• Answering phones, screening calls to direct as appropriate and acting as first point of contact for patients and other physician offices
• Ensuring incoming requests are dealt with timely (email, phone, fax)
• Appointment scheduling and confirmation
• Checking patients in and out and ensuring intake data is complete and accurate
• Over the counter collections of fees for services
• Maintaining patients charts electronically on our EHR
• Maintaining the front office and inventory
• Keeping an up-to-date knowledge of aesthetic services and practices
• Willing to jump in and help with other office tasks as needed.

The ideal candidate must possess the following skills and qualifications:

• 1-2 years’ experience in a plastic surgery / med spa / dermatology / medical office-REQUIRED
• Sales experience with medical grade skin care and products
• Well-organized, confidence, self-motivated, positive, team player
• Excellent verbal and written communication skills (ability to communicate clearly through all modes of communication)
• Excellent computer skills (use of MS Word, MS Excel, Internet, social media, EMR systems such as Nextech or other Web-based applications). Familiarity with Apple systems and software
• Be comfortable in promoting the practice and assist in Social Marketing efforts
• Self-motivated to take initiative to learn about new products, procedures and trends in the aesthetic industry

Schedule: Full time-Monday-Friday from 9:00 am-5:00 pm. May be called upon to work overtime for events or other activities.

Compensation and benefits Package: To be discussed during interview

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Menlo Park, CA 94025: Reliably commute or planning to relocate before starting work (Required)

Experience:

• plastic surgery or dermatology: 1 year (Required)

Work Location: In person