Receptionist - Head and Neck

Role Overview & Responsibilities

Head and Neck are looking for a friendly efficient team member to be the front line of welcoming our patients across the services.

As a receptionist will need to be methodical, support the efficient running of the Out-patient clinics. Empathetic, and understanding at all times.

You will be dealing with patients on a daily basis face to face or on the telephone. You will also be assisting with supporting the admin and clinical teams with Prepping notes, inputting data and booking appointments.

You will be rota's in over a period of up to 5 days to accommodate the needs of the service.

To provide an efficient reception service to patients, relatives, carers, and all staff groups

Greet patients who attend the Outpatient departments, ensuring all relevant information is up-to-date and correct.

Answer all telephone queries and escalate to appropriate staff where unable to answer the patients concerns.

Provide general administrative service on reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems.

Transferring patient records and locating them from other areas

Photocopy, faxing and posting documentation.

Update all databases accordingly.

Make patient appointments

Liaise with other departments and Trusts

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To provide an efficient reception service to patients, relatives, carers, and all staff groups

Greet patients who attend the Outpatient departments, ensuring all relevant information is up-to-date and correct.

Answer all telephone queries and escalate to appropriate staff where unable to answer the patients concerns.

Provide general administrative service on reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems.

Transferring patient records and locating them from other areas.