General Assistant

Role Overview & Responsibilities

Job Purpose:
To provide a safe fun Ninja experience to Customers and Parties
To help and encourage customers to have a fun experience, while observing safe and sensible behaviour.
To assist in serving Customers at reception or Café as required
To assist management team in the daily requirement’s and tasks within the park.
Supervise park activities and areas as well as engaging with customers to maximize customer satisfaction

Major Objectives:
Demonstrate excellence in Customer Service
Continuously monitor Health and Safety
Provide guidance to customers and demonstrate techniques if required
Watch out for misbehaviour and clamp down
Arrange warm up routines at the start of each session
Give safety briefing for all sessions
Monitor what is happening on court
Take a shift on reception and on court and assist café as required
Co-ordinate the activities
Co-ordinate fitness classes
Maintain Ninja equipment
Make PA announcements
Maintain music

Note: This job description is intended to outline the objectives and duties involved in the role but we are a small organisation and all staff are expected to pitch in where necessary to accomplish each other’s objectives and goals. These may be varied by the Company to suit company demands, circumstances and abilities of the individual.

Relationships
Work closely with Marshalls and Receptionists engendering a close team working ethic.
Work closely with other Supervisors and Management in meeting objectives
Work closely with the catering team in arranging and running parties

Experience
Essential- Working in a customer facing environment via fitness, food or retail industry, Café/food industry experience. Party host and running experience.

Desirable-Trampoline park, Leisure, Management,

General Skills Profile
Work Quality: High standard required
Getting on with people – colleagues and customers: Essential
Interpersonal skills: Essential

Specific Skills necessary
Interpersonal skills
Customer Relations

Job Types: Part-time, Zero hours contract
Part-time hours: 0-15 per week

Salary: Up to £10.45 per hour

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability
• Weekends only

Work Location: One location

Expected start date: 01/04/2023