Customer Contact Advisor

If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place to work and have been recognised in this year's "Best Companies Awards" and "Inspiring Workplaces Awards". Our contact centre management were also recognised for inspirational leadership at the 2021 North East Contact Centre Awards.

What do we offer?

• Hybrid working - once your initial training is complete, you can work predominantly from home with the opportunity to be office based should you prefer, or if business need requires it.
• 37.5 hour working weeks, in shifts across our 8am-6pm opening hours Mon-Fri, and 1 in 5 Saturdays on average 9am-3pm
• No outbound calls, and our advisors are empowered to solve customer queries using our bank of support resources and constant connection to a team leader if advice is required
• Supportive learning programme provided for all new starters
• An industry leading career pathway programme open to all, opening doors to more senior roles or to other teams in the NHSBSA
• 27 days leave (increasing with length of service) plus 8 bank holidays
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts