Customer Support Adviser

Role Overview & Responsibilities

NFU Mutual Bury Agency is one of the fastest growing Agencies in the UK, part of a growing network of over 200 NFU Mutual offices. Based in Bury and servicing Greater Manchester, the team have excelled over the last 12 months. Our team has a vast amount of experience and delivers a first-class service to our ever-increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors.

As a Customer Support Adviser within our growing team, you will play a key role in the success of our business while ensuring the customer is at the heart of everything we do.

Your focus will be to provide insurance quotations in motor & personal products, deliver our awarding winning claims service and develop to small commercial lines, under pinned by exceptional customer service. You will need to be self-motivated and able to work to identify potential customer prospects based on NFU Mutual acceptance criteria.

This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual, with the opportunity for future development within our business. Our aim is to grow and support our staff in their careers, rather than offer just a job. If you are looking to develop and progress, please contact us.

The successful candidate must have the following:

• Ability to multi-task
• Be organised and able to work to deadlines
• Be prompt, reliable and trustworthy
• Excellent communicator both written and verbally
• Problem solver with a pro-active attitude
• Be able to show empathy to customers when needed
• Enjoy working in a team and on your own

Our commitment to you:

• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Long-term career development opportunities
• Competitive salary depending on experience
• Pension Contributions

The application process will consist of an initial telephone interview, followed by a face-to-face interview.

For further information, please email your CV and a covering letter

Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.

Job Type: Full-time

Salary: £20,000.00-£22,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person