Hotel Receptionist

Role Overview & Responsibilities

Hotel property management system experience is preferable. We use Guestline This job role will be 4/5 out of 7 days and will include weekend/bank holidays, the 8 hour shift will be either morning or evenings.

Principal Duties.

• Receive & register guests, allocate accommodation in an efficient & professional manner
• Answer & make telephone calls, take messages, transfer calls.
• Receive all enquiries for accommodation, take the reservation & enter into the computer system correctly.
• Chase confirmations, take deposits, cancel reservations
• Take Restaurant reservations
• Produce correct bills & process payments, daily banking
• General administrative duties
• Promote & up sell the hotel & our services at any given opportunity

Financial

• Cash up the reception takings and floats
• Invoice & receive payment for accommodation & services
• Complete daily banking reports
• Liaise with other departments to ensure all function accounts are accurate

Customer Liaison:

• Provide information on the hotel & sister hotels, information on services offered, current promotions & identify additional sales opportunities wherever possible
• Help & advise guests on local facilities & areas of interest
• Receive, investigate & respond to enquiries. Deal with complaints & problems in a tactful & pleasant manner
• Inform the General Manager of any complaints
• Make travel & entertainment arrangements for guests

General Duties:

• Liaise with relevant Department Heads to maintain the high standards expected of guests i.e. Housekeeping to ensure that rooms are ready for guest’s arrival
• Produce a Restaurant booking sheet
• Arrange postage service for guests when required
• Take orders for room & lounge service
• Take custody of valuables & ensure security controls are efficient
• Work within the agreed rota system
• Report all accidents concerning guests & staff to the duty manager & log in the accident book

• During the shifts mainly late when the majority of the guest have checked in the Hotel receptionist will also be helping with Food/Bar service,

On some occasins the reception team may work a longer shift at which time either extra time will given off or extra hours paid

Job Types: Full-time, Permanent

Salary: £10.55-£11.00 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Tips

COVID-19 considerations:
All customers are required to wear a mask unless exempt, common work place areas are sanitized between use, glass screens are in place

Work Location: In person

Reference ID: Rec01
Expected start date: 09/04/2023