Travel and Operations Administrator

Role Overview & Responsibilities

We are recruiting for a number of Operations Executive's [ back office admin travel admin support] to support our newly launched online travel agency, Neckermann Travel.

This role is based in our brand-new head office in Leatherhead, Surrey and is ideal for an admin travel professional who is looking to work for a dynamic and forward-thinking travel company who can offer excellent career growth opportunities.

We will consider applicants without travel experience where they can showcase and demonstrate a real passion for travel, administration and the desire to work within a start up business.

Purpose of Position

To ensure all post booking administrative functions operate efficiently and meet agreed business timescales and best practice.

Daily Tasks

• To complete all daily tasks including but not limited to customer amendments, confirmation and cancellation reports and rooming lists.
• Make accurate recordings of all phone calls, emails and letters received into the business on the in-house systems

Service

• Ensure all emails and phone calls are handled with a first-class service and in accordance with the agreed service levels.
• Communicate clearly, effectively and consistently with all internal and external partners

Process

• Follow business guidelines/processes to protect revenue and the customer experience
• Suggest improvements to business systems and processes
• Identify and resolve any future risk to our business
• Following business timescales and departmental process

Finance

• Record all financial activity and issues relating to loss, compensations, amendments and reclaims on in-house systems and loss/error matrix
• Investigate and resolve escalated finance queries

Team Work

• Be available to offer assistance and advice to colleagues
• Feedback to your line manager any issues or recommendations in a timely manner

Other Tasks

• Escalate any issue that prevents you from meeting the business timescales set
• Any other task, project or responsibility as directed by the business

Type of Person:

• An experienced administrator
• Someone who has experience or a true desire to work in the Travel Industry
• Experience within a busy admin department or call centre
• Strong written and verbal communication skills
• Keen eye for detail
• Positive, confident and enthusiastic
• PC literate

Job Type: Full-time

Salary: £21,000.00-£22,000.00 per year

Benefits:

• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Leatherhead., KT22 7LU: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you happy to work a 5 day out of 7 day rota, including week ends?
• What attracted you to apply for this position?

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 31/05/2023