Branch Member Representative

Role Overview & Responsibilities

On behalf of Nationwide Building Society, AMS are seeking a Branch Member Representative for a 14 week contract with the possibility of permanency, working within our Swindon Nationwide Branch.

What you’ll be doing

Temporary Member representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self service tech available in our banking hall. Our members value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Are you someone who really wants to make a difference for our members? You’ll be able to make them feel they are in safe hands and that we can help them. By actively listening, asking skilful questions and learning every day, you’ll be perfectly placed to deliver the right results every time.

You’ll be given plenty of training on our products, services and processes; you just need to be comfortable using digital tools and apps.

Here at Nationwide, we can offer this and so much more...

• £11.87 per hour - £ 21,603.40 per annum
• 35 Hours Per Week - full time
• Monday - Friday 9am-5pm. Saturday 9.30am-1pm with time off in lieu.
• Start date is 26th June 2023
• Primarily a 12 week contract with the potential to go permanent

Benefits:

• Career progression
• Weekly pay
• Employee Referral Scheme
• Employee Wellbeing
• 3 weeks comprehensive training and support plan

If you understand the benefits of working collaboratively within teams then a role here at Nationwide Building Society could be for you. If you feel that this role is for you apply now!

Job Types: Full-time, Temp to perm
Contract length: 12 weeks

Salary: £11.87 per hour

Benefits:

• Referral programme
• Wellness programme

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (required)

Work Location: In person

Reference ID: Member Representative June23