Front of House Assistant

Role Overview & Responsibilities

Job Purpose:

To offer all visitors a unique and high-quality experience when visiting the National Justice Museum and City of Caves through a consistently high standard of customer care, ensuring that the organisation attracts and retains visitors

Key Responsibilities:

To include (but not limited to):

• Ensure set up of events and functions meets organisational standards
• Organise and provide service during events and functions
• Ensure areas are cleared after events and functions
• Be responsible for set up and service of the bar when required
• Check and maintain preparation areas and store rooms
• Organise replenishment of resources for children’s’ activities throughout the sites
• Ensure cleanliness and maintenance of the exhibitions and sites
• Cover the Reception desk at both locations in line with our customer service policy and VEA job description
• Assisting in the shop at both sites
• Replenish stocks in the shop at both locations
• Assist with the monthly stock take at both locations
• Carry out Museum Observations and Evaluations when required
• Any other duties consistent with the level of the post

Experience and skills:

• Customer Service skills
• Flexible
• High attention to detail
• Team player
• Willingness to learn and improve
• The ability to use your own initiative to solve problems
• IT Literate in Word and Excel
• English GCSE Pass Grade

Salary: £10.90 per hour

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Shift availability:

• Night shift (required)

Work Location: One location

Application deadline: 17/04/2023
Expected start date: 01/05/2023