Duty Manager

Role Overview & Responsibilities

Job description

Duty Manager or Supervisor (depending on experience)

To ensure the smooth running of the Indoor Golf Centre whilst completing Open and Close Shifts. Safety, Service and Standards will remain the key focus on shift as well as the day to day management of the Centre and team members.

Your role will consist of running the operations on shift and managing the team as well as having an active role in sales, managing enquiries and promoting our services to local businesses.

Shifts will range from 9am-11pm across a 7 day rota.

About us:
We are Adventure Leisure a leading leisure operator across the UK with the established brands Mr Mulligans, Bunkers and Ninja Warrior. We are rapidly expanding and has ambitious plans to develop our current offering of crazy golf, electro darts, shuffleboards, pool, assault courses and additional leisure.
Our values are People Pride and Quality our mission is to provide memorable experiences for our guests.
About you:

• You are a leader
• Passionate about what you do
• Proactive and committed
• Looking for a challenge
• Strong operator
• People person
• Excellent communicator
• Customer focused
• Attention to detail
• A developed financial acumen
• Self-motivated

Operational duties

• Full key holder responsibilities
• Open and Close the Centre ensuring that the standards expected are met and levels of service within the team are consistent throughout the shift.
• To be customer facing on shifts and when required, providing the best service and experience possible.
• All health and safety, compliance and service standards to be adhered to at all times.
• To be responsible for managing the team on shift, allocating tasks, observing service and provide training to improve operation and service levels.

Team Management

• Managing team through 121's, appraisals, observations, performance management documents.
• Providing full training to team, identifying areas to improve and work with individuals and team to achieve set KPI's for the business.

Manage enquiries from telephone calls, website, email and social media, including uploading content.

Operationally manage party functions, allocating team and liaising with the party guests.

Job Type: Full-time

Salary: Up to £25,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Wellness programme

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Work Location: In person